I will finish with this, I used to be the FOH Manager at a restaurant in Bettendorf and I would have been mortified if guests were treated this way on my watch. Because of my experience in this industry I have a lot of patience for mistakes and mishaps, but all this could have been fixed with some basic customer service. There is no reason anyone should wait 40 minutes for a preplaced carryout order. There is no reason the managers should be anything but apologetic. This was a horrible experience and I will not come to ANY Olive Garden for ANY of my dining needs again.
This past Friday my coworkers and I ordered carryout lunch from here. We called a few days ahead to inquire about placing a large togo order during lunch time and were told to call 24hours ahead of time and they would have our order ready for us at the requested time (11:00- Friday). We called Thursday to place our order and had it confirmed over the phone. Friday we called and confirmed the total. After confirming I was sent to go pick up the order at the scheduled time (11:00). We work less than two minutes away so I arrived right at 11:00. When I arrived the togo person seemed very busy so I waited patiently. When she was done answering the phone and taking orders she asked how she could help me and I told her I was there to pick up our pre-placed togo order. She had the receipt there and waiting for me, but it appeared the order wasn't quite ready yet. The computers were also not working so she couldn't take my payment just yet. I told her it was not a big deal and I would sit down and wait. After ten minutes, the computers were just being rebooted and I hadn't been told much else. Two other customers arrived and now were also waiting for their togo orders. Another ten minutes passed without anything really happening and then two managers appeared. The older manager seemed annoyed and had no sense of urgency. She slowly started putting food into bags while verifying with me that it was exactly what we had ordered. Luckily I had brought the sheet with me that included everyones specific orders. While verifying the order I realized that we were missing a soup and a lasagna. The manager sent someone to grab those and continued slowly bagging our order. At this point I had been there for 35 minutes. The other, younger manager then began running my payment. I handed over my payment and asked that 8.63$ be put on a gift card and the rest paid cash (we were all paying separate and rather than bring in 6 different cards, we all paid cash and one person paid with a gift card). The older manager took my payment and handed it over to the other manager. The other manager asked again how much I would like on the gift card and I repeated, 8.63. I began gathering up my bags when she snapped at me, "How much do you want on the gift card?!" I told her for a 3rd time, 8.63. She then told me the cash was short by $0.39. I asked if something had changed as we had verified the order's total and she said that nothing had changed. Confused, I pulled out my card to cover the shortage and she asked what she was supposed to do with it. She applied the cash and then ran the card for $0.39 after acting like I was crazy for giving her my card for $0.39. This whole ordeal took 40 minutes. I left my work at 10:58 and didn't get back until 11:45. No one apologized, no one tried to make it right, nothing. The employees though friendly had no support when things went wrong. The managers were disinterested and slow at best and rude at worst.
Once I arrived with the food, we realized that the breadsticks were cold and hard, the soups and two of the entrees were cold, and they had sent us with a random bag of a bunch of salad tongs and catering supplies. All of the food was subpar at best.
They all did a wonderful job on opening night. Whoa! We truly enjoyed dining at a place where everyone works together as a team. My family felt like and were treated like family. Especially our waitress Emily, she was very patient, funny, kind and paid great attention to detail.
First, I want to commend them on hiring 160 people. I was happy to see such a diverse atmosphere of employees. I overheard one of the Male managers commending his employees on how they were handling the large lunch crowd as well as motivating them, which I thought was awesome. As usual I enjoyed the food and wine because it's Olive Garden. The staff was friendly and eager to please, which is what made my experience good. I had a coupon for a free dessert/appetizer, so I told the waitress and she got the manager; which took about 20 minutes. After I spoke to the manager it took about another 10 minutes for the waitress to return to take my order. My order was incorrect, I guess something lost in translation but that was okay because it was quickly rectified. The waitress was kind, but she was inattentive at times and seemed nervous. I firmly believe that once this location gets into the swing of things, the service will be 5 Star.
A friend and I went at about 11:30 on a Wednesday. There was a 15-20 minute wait, something I thought reasonable for a new restaurant during lunch time. Our server was very attentive, and our food was out very quickly after we ordered, not even 10 minutes. It was very good, and very hot. Overall I was very happy with my experience and would happily go again.
We had a wonderful evening and can't wait to enjoy more nights there for dinner. Keep up the great work everyone.
Atmosphere was too bright, not a cozy restaurant at all. Acoustics horrible, echoee like a Buffalo Wild Wings. Food tasted like a frozen dinner. Salad was all white/yellow ice berg lettuce. Very disappointed
Olive Garden Italian Restaurant is a US Meal Takeaway based in Moline, Iowa. Olive Garden Italian Restaurant is located at 4570 16th St, Moline, IL 61265, USA.
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