Also, I made an appointment online and had no problems. It's so nice that you have that option as I had to make the appointment at night when they were not open. I was able to take my car in the next day.
I scheduled an appointment through their website and received a confirmation/appointment number and even an email confirmation. However, when I showed up to the store; the store had no knowledge of my appointment, and they did not believe I had set up an appointment because they would have gotten the request. They even questioned if I had the right store or if I hit the confirm button when setting up the online appointment. I tried telling them that I received an email confirmation and it was for this store, but they refused to believe me. Then, they were too busy to even fit me in for the rest of the day (and I arrived there at 2:00 PM). They said they were booked and the only option was scheduling an appointment for another day (even though it was only an oil change/tire rotation which takes 15 minutes and they weren't that busy at the time). I tried telling them that there was a problem in their computer system, but they were not understanding and did not even apologize. The employees were very rude insulting my intelligence by asking if I had the right store and if I pushed the confirm button, when it was their computer system with the problem! A normal business would have apologized for their computer error and fit me in. After I got home, I called them back and gave them my appointment/confirmation number, and the guy on the phone just said "okay" and still did not offer an apology. I voiced my complaint through their website and received a call from the store manager a few days later. He did apologize and said that their system had a glich and would offer a free oil change. However, because of the way their employees treated me, I will not be going back there. It's not worth the trouble, and I do not want my car to be worked on by inconsiderate and unprofessional employees.
Very inconsiderate and unprofessional employees and would not recommend scheduling an appointment online.
Simply great service! Call Jerry and he will take care of you as person, not just some customer. Highly recommend this business.
I just moved back to the Midwest and I am so happy to be back with a Goodyear where the workers are kind and explain things! They checked out my car for free, gave me paperwork telling exactly what was wrong with it (I already knew the problems but they gave me specific details/data) and fixed it much more quickly than I expected. They didn't try to sell me other things or act like I didn't know what I was talking about. I'll continue taking my car here for as long as I live in the area.
Prompt service and what I read on their website was exactly what I got.
Received the best service from this place. Troy and his team always takes the necessary steps to ensure I'm happy with the repairs or service. Now I send everyone I know there. Thanks again.
Goodyear Auto Service Center is a US Car Repair based in Moline, Iowa. Goodyear Auto Service Center is located at 4119 Avenue of the Cities, Moline, IL 61265, USA.
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